StillFrame Pro Support

StillFrame lite is a free app for iPhone and iPad with banner ads and a one-time In-App Purchase to remove ads. StillFrame Pro is being prepared as a separate paid download for Mac and Apple TV without ads.

Ad removal in Lite is not shared with the paid download of StillFrame Pro. Check the app name and supported devices before purchasing. Final availability and prices are shown in the App Store.

Add a source from the photo sources screen, then select an album or folder available on your device. Apple Photos shows only the photos you have allowed the app to access. You can review photo permissions in the device's Settings app.

Choose cloud folders, such as iCloud Drive, within the capabilities of the system file picker and your installed file provider. Files that are available online only may need to download before viewing. Supported sources and file selection features vary by device.

1. Make sure your device is on a network that can reach the server. Check local network permission and the server's firewall.
2. Check the server address, protocol, port, share name, and your account's permission to read the folder.
3. Run the connection test in the source's add or edit screen and review the reported cause. For authentication failures, check the account, password, and permissions. For no response, check the address, port, and server status first.
4. Check whether the SMB server supports the encryption and signing required by the app. Ask your server administrator before changing security settings.

Automatic discovery finds only services that announce themselves on your current local network, so some NAS devices will not appear. You can enter an address manually for a server that is not listed. A saved connection can be reused when adding another folder on the same server.

Direct SMB and WebDAV connections do not require a Mac bridge. A bridge for SFTP or a Mac's local folders is an optional, separate connection method.

Direct Google Photos connections are not currently available. Cloud folders work within the access provided by the operating system and your file provider. Not every service connects in the same way on every device.

On iPhone and iPad, swipe left or right to change photos, tap to show or hide controls, and swipe down to leave the slideshow. On Apple TV, use system focus navigation and the remote; press Back to leave playback.

In Settings, choose the transition interval, effects, photo fitting, and whether the information area appears at the top or bottom. The clock and photo information appear in a separate area outside the photo, with small shifts in position. This does not guarantee complete prevention of image retention or display burn-in.

Supported iPhone, iPad, and Mac devices use Face ID, Touch ID, or an operating system option such as the device passcode or Mac login password. Apple TV uses an app PIN. Availability depends on your device and operating system settings.

The apps do not receive raw face or fingerprint data. App lock does not replace separate photo-file encryption or NAS account and permission management. Do not send your PIN or device passcode to the support email address.

In StillFrame lite Settings, you can view the ad-removal product and Apple's local price before purchasing. It is a one-time purchase, not a subscription. If the product cannot be loaded, check your internet connection and App Store account, then try again.

If you purchased before, sign in to the App Store with the same Apple Account and use Restore Purchases in Settings. Restoring does not charge you for a new purchase. A pending purchase applies after approval. Ads may return if a refund or purchase revocation is reflected in your entitlements.

Apple handles payments and refunds. See Apple's purchase and refund support. Ad removal does not include the separate paid StillFrame Pro app.

StillFrame lite presents Google's consent interface when required. Where your region and consent status require an entry point, you can return through Ad privacy options in Settings. The app does not request ATT permission and requests non-personalized ads. This does not mean that the advertising SDK collects no data.

Use the reporting entry point provided in the ad area for an inappropriate ad. If you need further help, email the approximate time and a screenshot with private information removed. You can also read how advertising information is handled.

Original photos are not deleted. Clearing the cache removes viewing copies that can be downloaded again. Deleting a source removes its in-app index and connection credentials while keeping external originals.

Hiding a photo excludes it from the viewing list; it does not immediately erase originals or cached files. Remove sources you no longer need before deleting the app. Keychain items may remain after app deletion, depending on the operating system.